Help Center
fc999 FAQ
Find answers in one place to the questions that come to mind while playing at fc999 — deposits, bonuses, withdrawals, mobile use, and casino games.
This FAQ page of fc999 brings together the questions most frequently asked by players in Bangladesh. Whether you are a new member or have been playing for a long time, you will find clear and straightforward information here on depositing money, claiming bonuses, withdrawal times, using the site on mobile, and live casino games. If your question is not listed here, contact our 24/7 support team directly.
Deposits
After logging in to fc999, go to the Cashier section and select Nagad. Send money to the designated number via Nagad, then fill in the transaction ID on the form and submit. Your account is usually credited within a few minutes. If you run into any issues, contact us right away through live chat.
The minimum deposit at fc999 is ৳200. This limit applies equally to all three methods — bKash, Nagad, and Rocket. Starting with a small amount lets you try out the platform easily.
fc999 currently supports three mobile wallets — bKash, Nagad, and Rocket. Rocket is the mobile wallet of Dutch-Bangla Bank. All three methods are widely used across Bangladesh and deposits are completed instantly.
First, note the transaction ID from the SMS notification sent to your mobile. Then open the fc999 live chat and report the issue along with that ID. Our support team will verify and resolve it promptly.
fc999 itself does not charge any extra fees. However, bKash's own transaction charges may apply, as deducted by bKash according to their policy. Check the bKash app or contact their customer service to find out what charges apply at each tier.
Bonuses & Offers
The welcome bonus is available when you open an account at fc999 for the first time and make your first deposit. A 100% bonus is given on the deposit amount, up to ৳10,000. Example: deposit ৳1,000 and receive an additional ৳1,000 bonus — your total balance will be ৳2,000. The bonus is credited to your account automatically.
Yes, if you want to cancel a bonus after claiming it, let the support team know through live chat. Keep in mind, however, that cancelling the bonus will also remove any winnings earned from it. Think it through carefully before cancelling.
Slot games, fishing games, and most casino games are generally included in the wagering count. The contribution rate may differ for some live table games. For specific details, read our terms and conditions or ask via live chat.
The validity period of a bonus varies depending on the terms of the specific offer. Generally, if the wagering requirement is not met within a set period, the bonus expires. Read the applicable terms carefully when you receive a bonus.
The wagering requirement applies only to the bonus amount, not to the deposited amount. Example: if you receive a ৳1,000 bonus at 25x, you need to place a total of ৳25,000 in bets. Once that amount has been wagered, the winnings from the bonus become eligible for withdrawal.
Withdrawals
After a withdrawal request at fc999 is approved, the money typically reaches your mobile wallet within 10 to 45 minutes. The time may vary slightly depending on the verification process and network conditions.
No, for security reasons fc999 only approves withdrawals to a mobile wallet registered in the player's own name. The information on your account and the name on the wallet must match. Requests to a wallet under a different name will be declined.
The minimum withdrawal amount at fc999 is ৳800. Withdrawal requests below this amount cannot be submitted. This limit is the same for every method.
Occasionally, identity verification or additional security checks may cause a longer wait. If it still shows as "pending" 45 minutes after submitting the request, contact us via live chat and provide your request reference number.
Yes, but the wagering requirement must be met first. Once the required bet amount has been completed, the bonus winnings move to your regular balance and you can withdraw them normally.
Mobile Use
First, clear your browser cache. On Android, open Chrome, go to the three-dot menu and navigate to Settings → Privacy and Security → Clear browsing data, then clear Cached images and files. On iPhone, go to Settings → Safari → "Clear History and Website Data". Then reopen fc999 — this usually resolves the issue.
fc999 works on any modern smartphone, tablet, or desktop. Both Android and iOS operating systems are supported. The best experience is on recent versions of Chrome, Firefox, Safari, and Edge. No separate app download is needed.
Absolutely. On Android, open fc999.lat in Chrome, tap the three-dot menu, and select "Add to Home screen". On iPhone, open it in Safari, tap the share icon, then choose "Add to Home Screen". This lets the site launch directly like an app.
Yes, fc999's game providers build their games with a mobile-first design. Slots, fishing games, and live casino games can be fully enjoyed in a mobile browser. Make sure you have a stable internet connection for the best experience.
Casino & Table Games
Roulette features a spinning wheel and a ball. Players place bets on a number, a colour (red or black), or odd or even numbers. The dealer spins the wheel and the pocket where the ball lands determines the winning number. Payouts vary depending on the type of bet placed.
In baccarat, you bet on one of three outcomes — "Player", "Banker", or "Tie". The side whose card total is closest to 9 wins. For totals of 10 or more, the first digit is dropped. Its simple rules make it very popular with newcomers.
Yes, fc999's live casino is fully mobile-compatible. Live tables from Evolution Gaming and Ezugi can be run directly in a mobile browser. Keep a good internet connection to enjoy the high-definition video streaming.
In a live dealer game, a real person acts as the dealer and is visible on a live video feed. Players place their bets through the interface on their screen. Card dealing, dice rolling, or spinning the roulette wheel all happen in front of you — it gives an experience close to a physical casino.
Each table has different limits — lower-limit tables for newcomers and higher-limit tables for experienced players are available. The limit for each table is shown next to it in the game lobby, so check it before joining and choose the table that fits your budget.
Still have questions?
Our support team is by your side seven days a week, twenty-four hours a day — in Bengali and English.
Live Chat
Chat with us directly through live chat from any page — get instant help.
Email Support
For detailed questions, email us at: [email protected]