fc999 Privacy Policy

1. What Types of Information We Collect

fc999 collects various types of information from its members. This information falls into two main categories:

a. Information You Provide Directly:

• Full name, date of birth, and national ID details
• Mobile number and email address
• Username and password provided when creating your account
• Payment information used for deposits and withdrawals (e.g., bKash, Nagad, Rocket mobile numbers)
• Any information provided when contacting our support team

b. Information Collected Automatically:

• IP address, browser type, and operating system
• Session data such as which pages you visited, how long you stayed, and which games you played
• Device data collected through cookies and similar tracking technologies
• Referral URL — meaning where you came from before arriving at our site

2. How Collected Information Is Used

fc999 uses your information only for the following legitimate purposes:

1. Opening, verifying, and managing accounts
2. Processing deposit and withdrawal transactions — via bKash, Nagad, and Rocket
3. Ensuring platform security and preventing fraud
4. Improving our services and planning new features
5. Completing verifications required to comply with applicable regulations
6. Providing support to players in line with responsible gaming policy
7. Sending relevant bonus and promotional information with your permission

We never sell your personal information or transfer it to third parties for commercial purposes.

3. Sharing Information with Third Parties

In certain circumstances fc999 may share limited information with trusted third parties. This is always done under strict conditions:

• Payment Processors: The minimum information needed to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment service provider.
• Technology & Software Partners: Service providers responsible for game operation and platform maintenance receive only the information necessary to fulfil their contractual obligations.
• Legal Obligations: Where we are legally required to disclose information in accordance with a court order or direction from a lawful authority.
• Fraud Prevention: To cooperate with relevant authorities in order to prevent fraud or illegal activity.

Outside the reasons listed above, fc999 never discloses your information to any external party.

4. Our Data Security Measures

fc999 uses industry-standard technologies and practices to keep your information secure:

• SSL Encryption: Our entire website is protected with SSL (Secure Socket Layer) technology, which encrypts all data exchanged between your browser and our servers.
• Secure Databases: All your personal information is stored in encrypted databases. Multiple layers of security are used to prevent unauthorised access.
• Two-Step Verification: A verification process is followed to provide an additional layer of security when accessing your account.
• Regular Security Reviews: Our technology team regularly checks for system vulnerabilities and applies necessary updates.
• Restricted Internal Access: Only those who need access for their work can view your information, and the activity of all such individuals is logged.

Even so, no digital method is 100% secure. You also have a responsibility to keep your password confidential and to contact us if you notice any suspicious activity.

5. Cookies & Tracking Technologies

The fc999 website uses cookies to operate correctly and to improve your experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for the basic operation of the website. Without them, login, payments, or game sessions will not work properly.
• Functional Cookies: Remember your preferences, such as language selection, so you do not need to reconfigure settings on your next visit.
• Analytical Cookies: Collect anonymous statistics to help us understand usage patterns on our site and improve our services.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

6. How Long Information Is Retained

fc999 retains your information only for as long as necessary. The retention period depends on the type of information and its purpose:

• Account Information: Retained for as long as your account is active. Even after an account is closed, information required to meet legal obligations may be kept for a defined period.
• Transaction Information: Financial records and transaction history are retained in accordance with regulatory requirements.
• Communication Records: Support conversations and email records are kept for a defined period to help improve service quality.

Once the defined period has passed, your information is securely deleted or anonymised so that you can no longer be identified.

7. Your Rights Regarding Your Information

As a registered member of fc999, you have certain important rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you. On request, we will provide you with a summary of your data.
• Right to Rectification: If any of your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your personal information be deleted; however, this may not apply where there are legal obligations or ongoing transactions.
• Right to Object to Processing: You can request at any time that marketing communications be stopped.
• Right to Data Portability: In some cases you can request that your information be provided in a structured format.

To exercise any of the rights above, please contact our support team. We will review your request as quickly as possible.

8. Protection of Minors' Information

The fc999 platform is for users aged 21 and above only. We do not knowingly collect or process any personal information from minors.

If a minor has registered by mistake and we become aware of this, the relevant account will be closed immediately and the collected information will be deleted. If a parent or guardian believes their child's information is held by us, please contact us.

9. External Services & Links

The fc999 website may contain links to third-party websites. Those sites have their own privacy policies and fc999 is not responsible for them. You are advised to read the privacy policy of any external site before visiting it.

We also use software from various game providers including Pragmatic Play, Evolution Gaming, and Spribe. Technical information required for game operation may be shared with these providers, but always under contractual confidentiality obligations.

10. Changes to This Policy

fc999 reserves the right to amend or update this Privacy Policy at any time. For any significant changes, we will notify you in the following ways:

• By displaying a notice on the website
• By sending a message to your registered email
• By updating the "Last Updated" date at the top of this page

If you continue to use fc999 after a revised policy is published, you will be considered to have accepted the new policy. We therefore recommend checking this page regularly.